Tue | Jan 26, 2021

Moneyline back on track

Published:Friday | December 4, 2020 | 12:22 AM

Full service has been restored to JMMB’s online banking services, the group having spent around three months ironing out technical glitches on its Moneyline platform.

Communication regarding the resolution of the problem came from JMMB Group CEO Keith Duncan on November 26, in time to handle increased activity that normally comes with the Christmas season. The investment side of the platform was unaffected.

“Further to my last communication to you, on October 16, 2020, I am pleased to provide you with an update regarding the major progress we have made in resolving the intermittent disruption that our JMMB Bank clients had been experiencing, in assessing our online banking platform, JMMB Moneyline,” Duncan said via email.

He also said the adjustments done to the platform will reduce the amount of downtime the system requires on a daily basis, and that enhancements were being done to the system to ensure optimal access to the platform going forward.

“With those optimisation initiatives, alongside the additional maintenance activities that we have also put in place, we are confident that you will not experience the access challenges that had experienced in August/September,” Duncan said.

The financial conglomerate, however, has asked clients for a little more forbearance while it carries out nightly maintenance activities to sustain the improvements made to the system.